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Defender Supply,
I wanted to let you and John know how pleased we are with the new C.I.D. vehicle we picked up yesterday. John (Cully) did an awesome job on the install. Probably one of the best we have seen on a civilian vehicle. Our Chief was very pleased and even took it to our City Manager to look at. The City Manager was also very pleased. They say in the car business that “customer loyalty” is the most important thing, I would have to say that with the way the vehicle was rigged out and the professionalism that John showed us, as far as I’m concerned, you have a customer for a long time. I appreciate everything that Holiday and Defender Supply did for us on this purchase and install. John was awesome, he called and kept me up on the progress of the vehicle and did everything that he said that he would do. Again, I appreciate everything ya’ll did for us…..
Respectfully,
Assistant Chief
Graham Police DepartmentMs. Flanagan:
I just received the new pro-guard window guards for my Charger. Obviously, I was surprised to see
that they had been "ovemighted" to me. This will allow me plenty of time to prepare for my trip to the
canine competition.
I have been in the Law Enforcement field for over thirty years and have dealt with and ordered from
hundred of vendors dwing my career. I can state, without reservation, that my experiences in dealing
with Defender Supply, and more specifically with you, have been the most professionally rewarding
experience I have had. You should be commended for you ability to resolve a problem that was beyond
your control, and for your customer service skills. I will definitely continue to deal with you, and will
recommend Defender Supply to all my fellow Law Enforcement professionals. Thank you for all of
your assistance.
Sincerely,
Chief of Police (ret.)
Owego NY Police Department
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