ONE STOP SHOP
Defender Supply is a one stop shop for Law Enforcement Ready-to-Roll vehicle packages. We’ve got what it takes to be your preferred parts supplier and up-fit facility. We are Master Distributors for all major emergency equipment manufacturers maintaining a multi-million dollar inventory of the most popular items, allowing us to meet your exact needs and maximize your budget. All emergency vehicle equipment installations are performed by our Certified Master Technicians, ensuring quality and worry-free operation.
WE BUILD IT YOUR WAY
For your convenience, we have developed a Vehicle Configurator which allows you to choose your vehicle and add the equipment you need. Once you have completed your vehicle build you will receive an email listing your choices and a budgetary unit price. Defender Supply will also receive the same build sheet and a sales consultant will contact you to obtain further information about your agency and location and present you with a final cost. Our easy to use system allows you to take delivery of a vehicle, insert the key, and hit the streets. Every package can be altered and customized to fit your department’s specific needs including radios, graphics, paint schemes and adding equipment requirements not listed in the configurator. It’s simple: regardless of your needs, we can do it.
QUALITY IS FREE
Our complete understanding of vehicle dynamics and operating systems allows us to design and up-fit emergency vehicles to your specifications. Our Certified Master Technicians have a complete understanding of vehicle operating systems and the performance effects of adding optional emergency equipment, greatly reducing the risk of build errors and resulting costly down time.
WE UNDERSTAND YOUR NEEDS
As the premier emergency vehicle provider in the United States, our industry experience gives us a unique advantage in maximizing budget dollars thus building cost effective vehicles for your fleet.
WE’RE THE PROVEN SOLUTION
Through our people, Defender Supply has established itself as a respected and progressive group in a very competitive industry. We have proved through the years that it is possible to combine a personal touch sales effort with a quality driven installation that concludes with the ultimate goal of complete customer satisfaction. Our technicians are all dedicated to the goal of producing a vehicle of the highest quality and functionality. Each technician takes complete ownership of their builds. This approach of individual responsibility insures the technician not only guarantees the visual esthetics of the completed installation but the unseen workability of each and every component. We understand the importance of building tools for the first responder profession. You, as the customer, have a job to do and your tool of choice should never alter your ability to complete the task safely and effectively.
The quality of our installation begins well before the technician starts the build. We continually review the build beginning with the first contact with the customer to make sure that the unit is to the customer’s exact specifications, that the equipment is designed to fit the vehicle itself, and that all the items will function with one another before any work is performed. Once the up-fit is complete, the technician signs off on the work order and then the up-fit is inspected and signed off on by a QA director assuring the quality and function exceeds expectations.
Quality Control is extremely important and is a primary avenue for growing our business. We have found that word of mouth in the public safety industry is very powerful and that our customers are passionate about their vehicles and the equipment installed in them. In the rare instance an issue arises with the work we have completed on a vehicle, the technician who installed the equipment in the vehicle is responsible for the warranty of their work, hence increasing their interest in getting the vehicle up-fit right the first time, every time. We take the warranty of our work very seriously and do everything in our power to quickly solve any issues with our work before it leaves our facility.
Defender Supply’s mission is to help law enforcement and the entire first responders profession reach their maximum potential by providing the highest quality turnkey vehicles and equipment. We pride ourselves on competitive pricing, one stop shop convenience, and best in class customer service. We don’t care about being the biggest. We care about being the best.