I wanted to send an email to you and let you know how satisfied we are with the finished product. We started this process with George a few months ago. George makes these purchases and build outs easy. George give yourself a round of applause for that. I have been responsible, in one way or another, with police vehicle purchases and build outs for several years. The system and employees defender supply has in place is top notch. George thank you for what you do.
Eric, I am not surprised by much. The new Tahoe we picked up yesterday surprised me. You and your team of skilled installers out did yourselves on this one. I asked that the Tahoe be a clone of the last one you did for us, and it was. Everything worked the first time. The equipment was flawlessly installed.
Thank you for what you do. We would not be able to do our job efficiently and look professional while doing it if not for the high quality of workmanship and attention to detail. We will be back when it’s time to go through the process again. Eric, you and your staff give yourselves a big round of applause.
– Chief of Police, Bobby Dowell, Bartonville Police Department
I wanted to drop you a quick email thanking your company for the fast and efficient work they continue to provide our department. Our sales Rep, George Severe, is always positive, friendly, and attentive to my needs. He understands the need for police vehicles to be on the street and not in your garage being worked on. I appreciate his fast responses and the work he does on all of our new vehicles purchased through your company. Please let George know I appreciate all of help!
– Asst. Chief Michael Fox, The Colony Police Department
I would like to report that the vehicles that were up fitted by Defender Supply last year are performing perfectly and we have had zero issues with them.
– Commander Lagrone, Taylor Police Department
George is always very helpful to my agency! We are always pleased with the service at defender and the workmanship of the final project! I would recommend defender to any law enforcement agency needing a vehicle!
– Sheriff Tim Glass, Spearman, Texas
The City of Sudan is a small town (population 958) with a small budget. We don’t have the privilege of purchasing many new vehicles. However, the City Council authorized the purchase of a new 2018 Ford Interceptor. The entire experience was great. Everyone from Defender Supply involved in our purchase was helpful, courteous, and efficient. The entire process from beginning to end was pleasant. The end result, the new patrol unit, is superior. The City of Sudan will contact Defender Supply for future purchases and will recommend them to other entities. Thank you for your professional service and the quality vehicle delivered to the City of Sudan.
– Sam Merryman, Mayor Pro-tem Sudan, Texas
We recently purchased a 2018 Tahoe from Defender Supply. This is the second patrol vehicle we have purchased from your company and we could not be more pleased. George Severe did a wonderful job in helping us and the technician that built the vehicle did an awesome job. We have highly recommended Defender Supply to other agencies and will continue to do so. I had the opportunity to see your new facility and must say I am very impressed. Keep up the good work.
– Jason L. Chatham, Chief Deputy, Schleicher County Sheriff’s Office
I just wanted to pass an email along to you to let you know how pleased we are with the trucks your company built for us. We flew down last week and picked up our new trucks and drove them 2000 miles back up here to ski country in Northern Idaho. These are absolutely beautiful rigs and these trucks turned heads for 2000 miles. As a Chief, ordering a vehicle sight unseen was a bit nerve-racking. It was nice to be able to call George and have him always answer every text, email and phone call and put my mind at ease. We were blown away at the quality of craftsmanship that your technician put into our vehicles. It was well worth the drive for that quality! Thanks again for building these trucks, having someone like George to walk us through the process and the quality technicians who make these amazing life-saving machines! You earned a new lifetime customer with Boundary Ambulance!
– Jeff Lindsey NRP,CP, Chief of EMS, Boundary Ambulance Service
My name is Steele Ewing and am the Transportation Director for the Pecos-Barstow-Toyah ISD. We recently bought a 2017 Chevy Tahoe from your company. The workmanship on the vehicle was awesome! We could not been more pleased with the results. You could tell that someone took great care in fulfilling our order. Our student resource officer, who is also a Reeves County Constable, was also impressed as well. Mr. George Severe, the person I dealt with in the purchase of this vehicle, was also great to work with as. He was easy to talk too and always had time for me when I called. Plus he would always returned any missed phone calls in a timely manner. Once again, thank your company for the great workmanship on our new Tahoe.
– Steele Ewing, Pecos-Barstow-Toyah ISD Transportation
Just received my new Chevy Defender Silverado and it looks great! Just wanted to thank George for his hard work and perseverance and the service staff for the excellent up fit and graphics. I am proud to drive it and will gladly tell people where it came from. Great job!!
– Jason Schipper, Constable, Erath County, Pct. 1
I just wanted to let you know I picked up my 2017 Dodge Charger from George Severe yesterday in Aubrey, Texas. When I first saw my new unit I was really impressed with the unit. Mr. Severe did an excellent job and I could not be happier. Mr. Severe went above and beyond in my book. He always answered my calls and emails very promptly. The unit has everything in it and on it that was requested as well. The unit also looks awesome to say the least. Two thumbs up for Mr. Severe. I will always go through Defender Supply in the future as long as I am the Chief of Loving.
– Chief Michael D. Bird, Loving, New Mexico
Just wanted to thank Defender Supply for the outstanding service. George was great to work with and I want to say the service tech Jake did a great job .
– Scott Ferguson, Bosque County Constable
Just wanted to drop a line to let you know that the City of Hemphill has just completed the delivery of a new 2017 Chevy Tahoe purchased from your organization and it has been in service for one full week.
I will be looking forward to using Defender Supply in the future.
– Cheif Roger McBride, Hemphill Police Department
I would like to take a moment of your time to say thank you for another job well done. I have purchase police vehicle from Defender for the last seven years.
– Capt. Larry Betik, Bosque County Texas Sheriff’s Office
I am Chief Maribel Tiarzon with the Cactus Police Department. I am writing to show how much I appreciate the service we received with our new patrol unit. My department is very content with our new Ford Interceptor SUV we purchased from your company. George Severe and the technician that worked with me provided me with such great service and did an outstanding job building our vehicle. We are more than satisfied with our purchase. We received way more than we expected. The features in our vehicle are just awesome. We definitely look forward to making business with you again. George was very helpful and was quick to reply with any questions we had. Thank You so much!!
-Chief Maribel Tiarzon, Cactus Police Department
You all did an amazing job and I thank you. Very nice vehicle. I am not sure I will know how to act…. It is replacing a 1998 Chevrolet Suburban with just shy of 100,000 mile on it. Thank you for everything, you made things simple. Have a great day.
– CHARLES M. FOSTER, Fire Chief
Just wanted to send you a quick email about one of your employees – George Severe. Mr. Severe has been awesome to work with, he kept us up to date about the process and always answered the phone, returned calls and emails immediately.
-Brandon Hale ǀ Fire Captain
-Chief K. Wilson, Spur Texas PD
My name is Ali Hemyari and I am a Training Director with Nashville K9. This will be the third purchase from Defender Supply. I’ve had the pleasure of knowing Bryan since 2008/2009 and George since 2012. It’s very difficult to find companies that care about clients, especially past ones. You guys definitely set the standard in the auto industry whole exceeding customer satisfaction and quality. As a police officer who owns a small business, I’ve counted on your vehicles, installation, care, and customer service for several years now and I couldn’t be happier. I believe your technicians who install everything are top notch, with innovative techniques and clean installs providing function and usability. George does a fantastic job of keeping in touch with me, answering the phone even while he’s not at work. He does such a good job I’m surprised he sleeps. That’s a value in customer service extremely difficult to find, especially in an employee. As our society gets lazier, it’s good to know there are top notch companies out there that set the bar high.
I’m thankful for all that your team does and continues to do. I know my vehicle is safe, strong, my dogs are secure, and everything is dependable. You should be proud of the team you’ve assembled and kudos to guys like Bryan and George who are cultivating new and exciting business opportunities without sacrificing quality and customer care.
You’ve built a great company and that is a difficult thing to do in today’s time. The idea of having the constitution and character of your staff in a professional and effective manner is something to be proud of. Thanks for always having our back.
– Ali Hemyari, Training Director, Nashville K9
I wanted to write and tell you I am more than a 100% pleased with my new interceptor SUV. I really enjoyed dealing with you and Defender Supply. I don’t know the name of the tech that did the equipment installation, but take it from a guy who use to do equipment installations for several counties and cities several years ago, that is the best installation I have ever seen, no rattles, exposed wires, and everything works!!! If I were you I would do whatever it takes to keep him.
– Thanks, Scott Davis, Deputy Sheriff Hansford County Texas
My name is Kameron Mulkey and I am a Deputy at Pct. 4 Constable Office in Harris County Texas. I am writing to commend your salesman, Mr. George Severe. I first contacted Mr. Severe back in December and advised him I would like to purchase a fully equipped Tahoe from him. This will be the second Police Tahoe I have bought from your company. The first was through Holiday Chevy back in 2009/10 I believe. Mr. Severe was very helpful in guiding me through the process of ordering exactly what I wanted for my patrol needs. At any time I called and spoke to Mr. Severe he made me feel like I was the only customer he was dealing with and was very patient with me. All of my questions were answered in a professional and timely manner. I was very impressed with the professionalism and patience that Mr. Severe gave me as a customer. I probably drove the guy mad with my constant changes to this light setting or that rifle lock mount but at all times he was patient and gave me assurances that I would receive what I wanted exactly how I wanted it. After a short time the Tahoe was ready for pick up. I flew to Dallas and was going to meet an employee of Holiday/Defender Supply for a courtesy ride to your facility. Due to the roads being frozen a driver was unable to make it. I took a taxi from the airport to Defender supply and Mr. Severe covered the fare. My Tahoe was spit shined and everything I expected and more. I am very happy with my purchase and am the envy of the guys at the station with my new POV. I appreciate you sir for taking the time to read my letter and I appreciate Mr. Severe for all his help. Stay safe up there sir.
– Deputy Kameron Mulkey, Field Training Officer, Police Instructor, Cybercrimes Investigator,
Thank you George!
-Sgt. Brian Guilliams 707, Brown County Sheriff Office
Last week, on my way to a funeral, I called George and inquired about adding some equipment to my Tahoe. Again… George offered that same great customer service and really worked hard to arrange an appointment that would allow the equipment to be added on my way back home from the funeral. He certainly made me feel like I was a VIP and I appreciated very much all his efforts. I definitely consider George a friend and I will certainly promote your company by referring them to George.
On Monday, the day of the appointment, as I was waiting while my vehicle was being worked on, I went to check out the Defender Outdoor store and met Dennis. Again, your sales staff offer tremendous knowledge and customer service. While I didn’t necessarily come into the store to purchase a gun, Dennis was very good about showing and explaining everything. I ended up making several purchases from the store and I am very glad I did. He made me feel like I knew him forever and I believe he is a huge asset to your company.
While my vehicle was being worked on, I interacted with John and Scott quite a bit. Again, the “family-like” atmosphere of the company was exemplified by these guys as well. I was also very impressed with Scott. While he was working on my vehicle, I was asking several questions related to my vehicle and to the industry in general. He was very patient and kind and answered all my questions. I am VERY pleased with his work! I am also thankful for his service to our country by serving in the United States Navy. Thank you for hiring vets!
I certainly hope this email conveys my satisfaction in these men and the work they do for your great company. Know of my heartfelt thanks and I look forward to doing more business with you in the near future.
-Lorenzo Hatch, Texas Department of State Health Services
I wanted to express my utmost thanks to your wonderful team at Defender Supply and Defender Outdoor. Your team exemplifies the values of your company by providing a friendly, “family-like” atmosphere which seeks to serve the customer to the highest standards possible. In particular, I would like to take this opportunity to thank the following people:
The car is awesome! I showed it to the deputy administrator and he was thoroughly impressed. I’ll be showing it to the big boss in a day or two as well. Installation seems top notch, product quality is great, and the process was painless. I’m extremely impressed with the whole package. I’m curious to see what the PD thinks once we present it to them in a week or two. Going forward I’d only change a few things to make it closer to what our officers are accustomed to. For the price I’m now curious to see how the Whelen Ready for the Road package with a Liberty light bar would compare… Again this car is amazing. Well done! Please thank you and your staff for me.
-Jim Harvey, Howard County Government, Ellicott City, MD
I just wanted to send you a quick email and thank you for the excellent customer service that you staff has provided to the Webster Police Department. We have been purchasing vehicles from Defender for a number of years. Most recently we ordered 13 vehicles for a number of different applications here at the PD.
George Severe was our salesperson. George was very responsive to our request, some of which were a bit out of the ordinary. He communicated with us regularly to ensure that all equipment was installed like we wanted, and he updated us regularly on the progress of the vehicles. We are very pleased with the vehicles, however the customer service provided by George Sever is THE reason that we will come back to Defender in the future. Please pass along our thanks to him.
We will be calling you again next year.
Warm regards from Webster!
-Danny Presley, Chief of Police, Webster TX PD
-Chief K. Wilson, Spur Texas PD
You all did an amazing job and I thank you. Very nice vehicle. I am not sure I will know how to act…. It is replacing a 1998 Chevrolet Suburban with just shy of 100,000 mile on it. Thank you for everything, you made things simple. Have a great day.
-CHARLES M. FOSTER, Fire Chief
Thank you so much! The truck is amazing!!!!!! You are the best, and I will recommend you highly. I am sitting down tomorrow to finish all the paperwork and get you out your money. Thanks again for everything and I am so sorry for any hiccups along the way.
-Carrie McCarthy, Chief of Service, Old Lyme Ambulance
I would like to take this moment to thank all those who put our new Ford Interceptor police vehicle together. Both, Matthew (our technician) and George Severe done a great job and as the Chief of Police for the City of Honey Grove, Texas, I am very pleased with the services. We are anticipating a second new vehicle from you as well, a 2017 Tahoe for our K9. I have no doubt that the service will be just as, of not better than what we have already received. Please thank both Matthew and George for all their efforts in putting this vehicle together for us and I look forward in doing future purchases as well.
– Joseph Matas, Chief of Police, Honey Grove, Texas
I just wanted to let you know that George Severe did an outstanding job for our volunteer fire department today!
-Deputy Fire Chief Jose Rivera, Grape Creek VFD
I wanted to thank you again for the courtesy you and Defender showed me yesterday regarding my Crown Vic. Your phone call was a very pleasant surprise and much appreciated.
– James Rose
I wanted to take a moment to acknowledge George Severe’s good work. We have worked with George for a few years now and he has been truly awesome. He has always provided the highest customer service I’ve seen and gotten us the best pricing available time and time again. You have a good company with solid people; we will continue doing business with you in the years ahead.
– Bo Kidd ǀ Chief of Police
I wanted to let you know how pleased we are with the new patrol unit we took delivery of last week. The workmanship of the install is top notch. Our Chief Deputy and Sheriff were very impressed with the work and equipment we got at such a good price. The unit looks professional. I also want to express my appreciation to George Severe for his great service. This is the third sale George has handled for me, and I would not want to purchase a vehicle from anyone else.
– Capt. Ben Ablon, Blanco County Sheriff’s Office
Well, I have had the new Dodge about a week now and I am impressed with the truck and the professional installation of the lights and equipment. It has been a great experience working with you on this smooth no hassle purchase. It all works great and is exactly what I wanted.
– Mike Beggs, Public Works Director / EMC, City of Buda
To you and your installers: I want to Thank all of you for an outstanding job on our new vehicles! I will recommend your company to everyone we can.
– Chief Deputy Constable Mark Birchard, Williamson County Pct. 4
I have been doing business with Defender Supply since 2011. It has been an absolute delight dealing with George Severe and Brian Brooks over the years. I cannot describe the level of service Defender Supply has provided us. George is well versed in the product line, he also has offered great suggestions that we have used and has helped us in deciding the best options for my department. It’s been pleasure to do business with Defender Supply. The Service Department and Technician’s that built my vehicles do excellent work. They always go above and beyond excellence when putting our new patrol vehicles together. The graphics are of high quality and are applied with perfection. We will be a customer for many years to come. I am looking forward to my next purchases.
– Chief Mike Broyles, Cactus Police Department
I have done business with Defender since 2010 and it’s absolute delight dealing with George Severe. I cannot describe the level of service he has provided us. Not only is he well versed in the product line, he also offers great suggestions we use and he has helped us in the decisions we make also. It is a pleasure to do business with Defender. The Service Department and Technician’s that build the cars do excellent work.
– Capt. Larry Betik, Bosque County Sheriff’s Office
I would again like to thank you and your employees for the outstanding work that ya’ll do. It is quite apparent that your sales staff and technicians take great pride in what they do. I just received my 2nd K-9 unit built by Defender Supply and I can honestly say that your sales staff and technicians have outdone themselves once again. George Severe did an awesome job of getting us the equipment that we needed for the new K-9 unit as well as our other new Ford SUV, patrol vehicle. The technicians who put these 2 vehicles together did an outstanding job. They made the most of every inch of available space and every piece of equipment is professionally installed.
– Sergeant Greg Stewart, Erath County Sheriff’s Office
I wanted to write you this email to express my complete satisfaction with the quality of work and work ethic of one of your employee’s. I had to bring my patrol vehicle in for a small repair that ended up taking almost two hours to complete. I arrived at the Defender Supply shop on Tuesday, December 29, 2015 at around 12:10pm. A technician named Anthony Hunt immediately stopped what he was doing and came to assist me. I was prepared to wait until the shop technicians finished the bir lunch and conveyed that to Mr. Hunt. He said that would not be a problem and kept working on my vehicle until he was finished with the work. I have been in law enforcement for over 35 years and I can tell you it is very rare to get the kind of service I received. I commend Mr. Hunt for his work quality and ethic.
– Sheriff Mike Pigg, SO-Childress
I just want to thank you and all of your employees for the work done on the two new patrol units we ordered from your company. I have purchased numerous units in my 40 plus years as a peace officer, and I am very confident that none were of the quality of workmanship than the two units we purchased from Defender Supply. I was treated with respect and every person there took time out to explain any questions I had regarding the new equipment on these units. I look forward to purchasing other units form Defender Supply within the next year.
Thanks again fot the excellent work and a superior staff.
– Gary Amburn, Chief of Police, City Of Jefferson, TX
I wanted to let you know that we received our three new vehicles and I am completely satisfied with the whole process. On a scale of one to ten, I give your team an eleven….Above and beyond excellent! From day one, George answered all my questions, got back with me when I needed something else, and was completely professional and helpful. I had a very tight budget and I feel we got a great deal from a great company. I had the vehicles delivered at one of the area police departments because I had no room to park them at the school. The Chief of Richwood PD was there with me when our vehicles arrived and we watched as they were unloaded. He was amazed that they were so well equipped, everything from the push bumpers, to the gun locks, and prewired for our radios. I will certainly spread the word about Defender down here and wish you and your staff a very merry Christmas.
The team that installed the equipment did a great job, everything works and looks great. There were no small pieces of wire on the floor that I had seen from other vendors, and the vehicles were literally ready to hit the street.
Thanks again for your great team and please advise George and his technician team that they did a great job!
– Brian Allen, Cheif of Police, Brazosport I.S.D.
Really satisfied with the courtesy, professionalism, and the quality of work performed by the entire staff at Defender. Would not hesitate to use you again or to recommend you to anyone else. Thanks again.
– Larry Cope, Constable, Lamar County PCT 3, TX
We recently had the unfortunate experience of the loss of one of our fleet vehicles a few weeks ago in an accident.
I called Defender Supply and spoke to George Severe who told me you had 2 New Inventory 2014 Chevrolet Tahoe’s in stock.Not only was it cheaper than the other dealership I talked to, but George was genuinely concerned about getting us processed as quick as possible.
When we arrived at your facility last Friday (ironically Sept 11th) we were met by George, he gave us a tour of the facility. Having built cars myself years ago, I saw employees that were respectful and looked professional. I really appreciated the attention to detail, and a job done right the first time.
I am looking to switch our purchases (2-2016 Tahoe’s) to you this fall.
Keep up the good work, and I’m looking forward to our next purchase.
– Mark Birchard, Chief Deputy Constable, Williamson County Pct. 4
Perfect! Thanks for the outstanding customer service! I will contact you in the future to build our next Charger!
– Diana Rodriguez, Sergeant, Webb County PCT 3, TX
We just received a 2015 Chevy Tahoe for our department and I wanted to let you know the vehicle is fantastic. The quality of work that was done preparing the vehicle for duty was fabulous! The service received from George Severe and the technicians who actually did the work is really top notch and very impressive. No detail was overlooked and we are very pleased overall.
– Matt Birch, Sergeant – Chief Of Police, Reno Police Department
Just letting you know how pleased I am with the customer service provided by George Severe. George is always polite, professional, and ready to help.
– Anthony Malott, Sheriff Bosque County, Texas
We have a long history of purchasing our Tahoes from DefenderSupply/Holiday Chevrolet.
– Chris Havens, Sergeant – Deputy Chief, Operations Division, Burleson Police Department
I purchased a 2015 police Tahoe from Defender Supply salesman George Severe. George was great to work with, and ordering all my lights and Tahoe was a great experience. Thanks for all your help George!
– Officer Dean Cordell
Just wanted to drop you a quick note to let you know I was impressed with the quality control of our installs this year. Although it was a slow start once you guys got moving it went well. Bobby did a great job and completed them in a timely manner and is always polite and friendly when I see him. Scott has been great answering questions and fixing the very few minor issues we have had. I can honestly say this is the best experience to date. He is quick to address any issue we have as soon as we arrive. Scott should be commended for his knowledge of the different parts of the vehicle as well as his customer service.
– Kevin Tyson, Sergeant – Field Operations, Corinth Police Dept, Corinth, TX
– Tim Glass, Sheriff, Hansford Sheriff’s Office, Hansford, TX
I would like to express my most sincere gratitude for your awesome service. I called George Severe about 9 months ago and told him that I was applying for a grant to get a new K-9 unit. George did an excellent job of providing me with the exact information that I needed for the grant. George kept in touch with me about the status of the grant and was eager to offer any assistance needed. When I received my new K-9 unit last week, I was amazed at the quality of work. It is apparent that your employees take great pride in what they do. Again, thank you for doing what you do. I couldn’t imagine doing a project as detailed as a K-9 unit without George’s assistance.
– Greg Stewart, Sergeant, Erath County Sheriff’s Office, Erath, TX
I just wanted to let you know how my experience was with Defender. We ordered two 2014 Tahoes, and George Severe went way beyond to assist us with the equipment, the graphics, and everything else. He did an outstanding job in every aspect of the build and we couldn’t be happier. Even with the limited budget he made everything work. And thanks to all the techs who assembled the Tahoes. They also did an outstanding, professional, and very clean job!!!!!! You have a great staff and we really appreciate everything that ya’ll did for us. Thank You.
– Jimmy Hodges, Constable, Lamar County Constables’ Office, Paris, TX
Your customer service is outstanding as usual!! Can’t thank you enough for always taking care of us. Look forward to seeing you soon.
Have a great rest of the day!
– Bill Kuykendall, Sergeant, Patrol and Police Technology, Buda Police Department, Buda, TX
I wanted to take a moment and express my appreciation for the level of customer service George Severe extended to myself and my agency throughout the process of purchasing two turn-key PPV Tahoes. George was professional from the initial quote all the way through to the handing off of the keys to the new vehicles. It is obvious that George shares a genuine interest, not just in the sale of a product, but more importantly in the practicality and functionality of that product for the officers who will rely on the equipment while they protect and serve their communities. This type of customer service is why I will be coming back to Defender Supply next year.
Thank you for your time and service.
– Robert Vine, Chief of Police, Gladewater Police Department, Gladewater, TX
I would like to thank George Severe for the time spent over a few weeks helping me spec a Tahoe. This has been the most easy and pleasant car buying experience I have ever had. George puts a new meaning to customer service – he went above and beyond to satisfy me even after the sale. George I look forward to doing business with you again!
– Jon Fehr, Firefighter, C&B Fire Department, Ladson, SC
We have purchased several Chevy Defender Tahoes from Defender Supply and have had great customer service, specifically from George Severe the salesman and John Moersch the shop manager. George has been great in timely responses and ensuring we get the best deal. Even if we are purchasing only two or three vehicles, we are treated just as you would expect a customer purchasing a large fleet. John has been great in the shop as well when it comes to arranging warranty repairs for vehicles that we did not even purchase through them. Defender Supply truly puts the customer first.
– Sgt. Nick Harp, Midlothian Police Department
This is the second time we had our Patrol Units outfitted with Defender Supply. George Severe had the vehicle outfitted in record time. We also had graphics placed on the car by a Defender Supply technician. It is great to have all of the work done by one vendor.
– D. L. Law, TWU Dept of Public Safety
I would like to thank George Severe, John the shop manager, and Scott and Moe the two techs who worked on my units. These gentlemen went above and beyond the call of service for me. At first glance I could see that these people were professional and cared about their jobs. We were catered to the entire time we were at your facility. These gentlemen bent over backwards to get the units ready. George answered every question asked and if he didn’t know he found out for me. John, Scott and Moe were on top of their game; they came in early and stayed late to finish my two units and that was greatly appreciated. Chris the parts manager was able to change some light colors for me at the last minute. The whole team was awesome and professional. I look forward to doing business with George and the rest of your staff at Defender Supply again.
– Craig Ackerman, Constable, Comal County Pct. 3
I write this letter of accommodation to the following personnel who went above and beyond the normal call of duty. As you may know, Constable Ackerman and I spent a week at your facility while we had one new unit built and another unit rebuild. During this time I was able to see the upmost professionalize you and your staff provide. I would like to start by giving George thanks for his patients and diligence he provided to us during this time. He has an obvious desire to strive for customer satisfaction and brings a wealth of knowledge to your organization.
Next I would like to give a huge thanks to Moe. He was able to deal with constant changes and add-ons. He performed an outstanding job on the rebuild of our existing unit.
Then Scott, who was able to adapt and overcome great odds and time restraints to strip an already built unit and rebuild a new unit in two and half days while making it look as if it took months to build. I can tell you that Scott takes a great pride in protection. That is a trait that is not often seen in this business. As LEO’s it brings smiles to our faces to see someone with the attention to detail like this.
Also I would like to give thanks to John and Chris for their wealth of knowledge which has assisted the techs in performing an outstanding job. It shows they set great examples to the rest of your crew to follow.
There is no doubt that your business will continue to grow by leaps and bounds with the above persons and several others in your office not mentioned. We look forward to many years of continued business with your company in the future.
– K. Smith, Chief Deputy, Comal County Pct. 3
Bulverde Spring Branch EMS just purchased a unit from your company. Just wanted to take a moment to say thank you and what pleasure it was working with your team. George, I believe, that he went out of his way to find just the right truck that would meet our needs. I was very impressed with your facility and the professional manner of all of the staff. The installation of the emergency light package is very professionally done. The tech shows that he takes great pride in his work. Thank you again for all the hard work that your employees have put in to making this purchase a very pleasant experience. Thank you!
– David Powell, Fleet Manager, Bulverde Spring Branch EMS
I wanted to let you know that I recently purchased a Ford Police Interceptor Sedan from Defender. After having received emails from George Severe for years, I knew that Defender Supply was going to be a competitive place to look for my new vehicle. Well, I met George over the phone and was instantly impressed with his knowledge and willingness to meet the needs that I had. I am a one man agency and I don’t purchase vehicles very often, so I know I’m not some huge account for George. But George treated me like I was every bit as important as the guy that was ordering a hundred cars and would be for the next few years. He always made himself available and showed me a level of service that I am not used to seeing in this day and age.
George wound up suggesting that I take a look at the Ford Interceptor that Defender had used as a demo car they took to shows. That didn’t sound too appealing over the phone, but once I got down there and George was able to show me the vehicle, again I was thoroughly impressed. The car was absolutely perfect for my situation and it was something that I would have never considered if it had not been for George making the suggestion. George also hung in there with me while I had to cut through all the red tape with my city to actually to get the P.O. for the purchase the car. Just trying to get other dealerships to get me quote on a vehicle was painstaking and in a few cases, impossible. I have no doubt that I have received, through George, a level of service that no other dealerships can match. That is impressive.
Many other Marshal’s Offices across Texas are one man agencies. We have a pretty tight knit group through the Texas Marshal’s Association and we rely on each other for advice and suggestions. Many surrounding agencies have already heard my story about the great experience I had with Defender, but our annual conference is next month. I will be giving Defender Supply, and in particular George Severe, a glowing recommendations to my peers from across the State. If there is ever anything that I can do to help Defender Supply out, I would be more than proud to do it.
– Keith Rigsby, City Marshal, Gainesville, TX PD
I am writing to inform you that as a customer of Defender Supply the process of obtaining our new patrol units has been extremely efficient. I worked with George Severe and I’ll tell you there are not many people like him left out there. He worked with me for the last several months over and over again, call after call, and endless e-mails to ensure that our order was accurate and the equipment was installed to our specifications. He has knowledge from the beginning of the order to the end to ensure that not only do the vehicles look good, but are set up with quality equipment and in a manner that will facilitate day to day patrol use. Every officer that is in one of our new units has been impressed with the level of quality in our installed equipment installed in them.
Prior to their arrival George personally inspected the units, proven by a faulty push bumper he saw on one, and had the correct one installed prior to its delivery. The installation of all the equipment was flawless as well, down to the flashlights that were installed where it is easy access, yet doesn’t hang up on other equipment. I will suggest the use of your company in the future and look forward to dealing with your staff. I hope that you understand the level of excellence you have in an employee of George’s caliber, he will be an asset to your company for years to come.
– Officer Barrett Morris, Prosper PD
To George Severe: I am writing this e-mail to tell you how much I appreciate you and your staff. This vehicle was purchased with a grant. One of our vehicles was shot up and we needed to make sure that we had this vehicle as soon as possible to comply with our time line for the grant funding. I appreciate you helping me all the way through this process. I would also like to commend the technician that did the work on my 2014 Chevrolet Tahoe. The wiring and light set up is a first class job as always with the Defender vehicles we have purchased in the past.
– Sheriff Glass, Hansford County
Just wanted to sincerely thank you and your staff for the service provided to this department while transitioning to new patrol vehicles. I’ve been an administrator for the last eight years and have had to deal with ordering new patrol vehicles while working with other agencies. Main complaint was the time frame we were given for delivery, only for that date to be continuously pushed back. One order I was told six weeks, which turned into six months, and the delivered cars did not have the equipment we asked for. My thought was, just tell the truth, easier to swallow and I can respect the honesty.
Your company representative George Severe was up front and honest and we received the vehicles within the time frame given. George also maintained contact and kept us updated, and would call asking where we preferred certain equipment mounted. I did not get this kind of service from other install companies.
Also helps that George is a Peace Officer, kind of knows how things should be positioned. When we picked up the vehicles, they were everything we expected, and the hospitality would make any fellow Texan proud.
So once again a sincerest THANK YOU!
– Andrew Trahan, Chief of Police, Stinnett PD
I would like to take a moment and tell you what a pleasure it has been working with George Severe. Last week our Department received the six Tahoes that we are leasing and the one we purchased out right after one of our other vehicles was totaled in a wreck. George has gone above and beyond throughout the entire ordering and production of our vehicles. George exemplifies true professionalism and I am sure that he is a valued employee of Defender Supply. On behalf of the Erath County Sheriff’s Office I just wanted to tell you how pleased we have been by the hard work of George Severe. Please pass on my sincere appreciation to George and rest assured, Defender Supply is the Erath County Sheriff’s Office one stop shop. Job well done!
– Jason Upshaw, Chief Deputy, Erath County Sheriff’s Office
This is our second year purchasing vehicles from your company and it’s been an absolute delight dealing with George. I cannot describe the level of service that he has provided us, other than it being fantastic. If we have a question or concern, George is always there to assist us. His customer service skills and the fact that the vehicles are done right is what keeps us coming back to Defender Supply!
– Thomas Claunch, Asst. Chief of Police, Webster PD
Hi, wanted to let someone know at Defender, that you have an excellent representative on your team, his name is Brandon. He handled my requests and order in a very concerned and professional manner. Great communication. It was great having that high level of service, way to go Defender and Brandon. Thank you. Cheers, Wayne.
– Wayne Poole, Canadian Pursuit Cars
Thank you for your continued service and cooperation with me and my department. Our officers, and officers at surrounding agencies, were amazed at what Defender Supply has done with our K-9 Chevy Tahoe and Ford Interceptors. The personal touches and expertise that your group and salesman George Severe have shown in our vehicles has been a huge morale booster for our officers. Please convey this message to the technicians and others on a job well done!
– Sgt. Roman Proctor, Texas State Technical College Waco PD
I could not be more pleased with our new 2013 Defender Caprice. In my 26 years, this is my favorite cruiser. You folks did an outstanding job with the installation. The car was exactly as specified. Thanks also to our sales rep George Severe!
– Chief Ben Ablon, Sunrise Beach Village PD
I wanted to let you know how pleased we are with the new C.I.D. vehicle we picked up yesterday. Your technician did an awesome job on the install. Probably one of the best we have seen on a civilian vehicle. Our Chief was very pleased and even took it to our City Manager to look at. The City Manager was also very pleased. They say in the car business that customer loyalty is the most important thing, I would have to say that with the way the vehicle was rigged out and the professionalism that Defender Supply and salesman George Severe showed us, as far as I’m concerned, you have a customer for a long time. Again, I appreciate everything y’all did for us.
– Assistant Chief Brent Bullock, Graham PD
Thank you! Now that I’ve owned my new Tahoe for a month, I’m convinced that purchasing from Defender Supply was the most pleasant and professional buying experience thanks in no small part to your salesman George Severe. Your facility and your customer service is top notch.
– Ed Rincon
In most cases people are more inclined to write about their bad experiences with a company rather than the good ones. Milano PD was just starting up and we were only ordering one car. Yet in all cases when dealing with your company I didn’t feel like a small police department but rather one that was buying a complete fleet of vehicles.
– Colin Owen, Chief of Police
Let me tell you that this has been probably the best experience I have ever had involving the purchase of a vehicle. I have been involved in many vehicle purchases and have had none go as smooth as this one. You have delivered the vehicle I expected and the add-on equipment and installation was better than I expected. Your staff and George Severe in particular went out of their way to assure that I felt not only welcome but appreciated. The paperwork for the new vehicle and trade in took minutes which is very unusual. I received great driving directions to your new facility and was greeted with a smile by one of the most accommodating people I have ever met. The longest part of the entire experience was with your installer. In all my vehicle deals I have never met with the person that installed the equipment just to be sure that I was pleased and got what I was expecting. I don’t believe that I have ever talked with anyone that was interested in what the customer thought or wanted, this is above and beyond in my opinion. I realize that the City of Ingram is a very low volume small customer, but I felt like that you and your staff gave me the same service and attention as a large volume customer. Thank you for everything and the great experience with Defender Supply.
– Rowan P. Zachry, Marshal, City of Ingram
To whom it concern, I recently purchased a 2012 Dodge Charger PPV. After many years in the public safety business and having unfitted many vehicles and apparatus over the years. However I have been away from it for some time now. As vehicles and equipment get smarter I find myself at a loss on my Charger. In my quest looking for the right equipment for this vehicle I spoke with many people in the sales areas of respective companies I contacted. As to be expected in this day and time none were overly helpful. I found Defender Supply and noticed that being in Texas the shipping would most likely be faster than some other suppliers. I placed a call and was put in touch with Terri. Terri was very pleasurable to deal with and extremely helpful! Offering information that no other supplier had even mentioned! Things that would certainly effect the end result of the equipment I needed, more importantly the overall price of the order! I can not say enough good things about Terri. I must say she is the sole reason your company received my business, as well as future business. I would consider Terry a highly valued employee as should you her presence makes your company a better place to do business with.
– Deputy Rodney McNatt
I wanted to let you know how much I have enjoyed working with and doing business with Defender Supply. My small police department purchased a 2013 Chevy Tahoe. It would not have been a great experience if it wasn’t for your great personnel. I personally worked with George Severe. I have never been treated better in any place of business than I was by George. This guy is the best I have ever seen in customer service. Small departments don’t always get treated well for what ever reason in police supply. George made myself and my department feel like we were his number one priority. You can not train that. I believe the person has to be a person who wants to help others and care about their needs. Defender Supply is one hell of an outfit and if I could I would want to work for you. I thank you and George for the work you do and will pass the word about your great products and the IMMEASURABLE CUSTOMER SERVICE you all have. Thank you.
– Mike Vega, Hatch Police Department, Hatch, New Mexico
I received my Tahoe on Sunday, July 22, 2013. The vehicle is awesome like any new vehicle would be. The thing you have to know is that this company’s customer service is like no other. I have never enjoyed and been treated as well as I was with Defender Supply. George, my salesman, never made you feel like you were asking too many questions or that you were asking too much. This company’s product is awesome, but the experience you will encounter is like no other.
– Mike Vega, Hatch Police Department, Hatch, New Mexico