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Please allow me to take a moment of your time to provide feedback on the high level of service your team is providing our agency. George Severe has been handling the City of Taylor Police Departments Fleet account since we switched in 2016. Since then, we have made several purchases and had to utilize his expertise on different projects. Anytime I called with a problem George always provided a solution or access to the person who could provide the solution. George also has been praised on several occasions by our Fleet Services Supervisor about his promptness and willingness to help. More recently, we installed Axon in our fleet vehicles. Robert, the technician who serviced our agency was top tier in professionalism, tact, and his trade. The Axon field representative even commented on the attention to detail that was being provided to the install and said “you need to hold on to them” when we spoke about the upfitting. Robert worked from start to finish and accomplished the install of the entire fleet in two days with no errors or issues. Multiple members of the Taylor Police Department were extremely impressed with his dedication to mission accomplishment and his overall can-do attitude. Your team’s willingness to help and attention to detail is why we continue utilize Defender Supply for our fleet services.
Commander Jeff Lagrone
Taylor Police Department
Your company has built our department 9 Tahoe’s, stripped 2 vehicles, replaced 2 spotlights, outfitted our chief’s truck, and are going to build or outfit 5 more vehicles. George and his team are wonderful and so helpful. The vehicles look and operate great. We have only had one issue out all that service and it was fixed the day it was brought to your attention with no questions asked. George has not only helped me with all of this but has educated me also. He is always willing to answer the phone and responds so quickly to my emails. Kelsey in the service department is great at making time for us to bring cars in for service/repairs. The techs have done a wonderful job outfitting all our vehicles. I commend your team; they have done a great job for us and make the long drive down to you worth it.
I’d like to thank Robert and Chandler for the hard work they put in this week. They worked quickly and efficiently to correct the issues we were having. I had had begun to lose confidence in the Defender builds due to the multiple issues. Robert’s knowledge, work ethic and willingness to correct anything we requested without trying to defend an obvious mistake reinforced the quality and standards of the Defender product. Chandler worked well and identified some mistakes that we had not yet noticed and they happy corrected them. They are both assets to Defender and I look forward to working with everyone in the future.
I agree with James except for the part where he was starting to lose confidence. Matt said Defender would make it right and I was confident you would. I knew there were going to be minor issues but I am pleased with the final product. More importantly I think our officers will be pleased with the additional features and capabilities we have added by having Defender upfit our cars. I have always had a great experience working with Matt over the last six years but since we purchased the first two cars and sent you the large portion of our builds this year I have had the opportunity to deal with others. Specifically and most recently Jason, Robert and Chandler who are all great ambassadors for your business. I have had the opportunity to visit with Jason several times when he delivered cars but I didn’t get to talk to Robert and Chandler until they were almost finished. They were focused on what they were doing whenever I came into the shop but I made a point to meet before they left. When your employees have pride in where they work it says a lot about the business.
Lt. Fred Harmon
I picked up our new 2021 Tahoe PPV 4WD that your folks up fitted for us. We are very satisfied with the detail and professional installation of the equipment; The technician met our every request! Absolutely flawless. Second the knowledge and professionalism of our rep George Severe is second to none. Thank You and your Staff so much.
Parker County Fire Chief
I would like to commend your company on the outfitting of our 3 Tahoe’s we have gotten from you so far. Everyone civilian and employee has complimented the look of them. Our radio tech (works for Frisco PD), complimented yall’s wiring and how clean it is. Your team is wonderful. George and the tech that built the cars did a great job. I cannot tell you how much George has won us over in his dedication, communication, and willingness to make things right or work for us to accomplish the goal. Your company is wonderful. The website and the way to get service on the vehicles is so simple and easy. Even better yall actually respond and want our business. I have stood up for yall saying the drive to Argyle is worth it because of the service and communication alone. Please pass my compliments on to your team. Yall do a great job.
Celina Police Department
I am taking the time to write you this email about the job your technician did on retro fitting these Tahoes for us. I normally do not write these kind of emails unless I am very impressed by the work done and professionalism shown. So let me first state that your technician I feel has gone above and beyond on the work he has done for us. I never once had a problem with getting ahold of him. He kept me up to date on his work progress every step of the way. I just wanted to personally thank you for assigning him to do this work.
Kevin Johnson, IT Manager, City Of Anna, TX
I’ve attached a couple of pictures of the one I got off of you, when driving it you can tell it’s made to be a police car and isn’t just a cheap upfitting. This is the best equipped patrol vehicle I’ve ever driven! Thanks again for you help!
Haysi Police Department
I wanted to reach out to you and let you know just how pleased I am with the patrol units that George and the rest of your team built for us. It’s rare to find someone like George that provides such great customer service these days. I will always go through George to get vehicles purchased through your company because of the commitment and trustworthiness he provides to me and the Town of Little Elm. Thank you very much for providing us with a Class A Service experience!!!
Lt. Stoney Ward
Little Elm Police Department
Your technician came out and worked on our Squad 1 at Lavon Fire Department. Our S-1 is a hand me down Lavon Police Squad car. The siren started working whenever it wanted to, so we had him out to replace the siren. He showed up exactly when he said he would be there and worked quickly to get us back in service. Even after having to deal with different brands of lights and siren (control head), he got it going and put us back in service. Thank you to your technician and Defender Supply.
Fire Chief, City of Lavon, TX
I wanted to take a moment to send some praise for (whomever) assembled our latest canine vehicle. I have been in law enforcement for 28 years, ten of which as a canine handler. I have installed, helped install, or operated many vehicles equipped with a canine insert. The vehicle we received from Defender Supply is the first vehicle I have ever experienced that was absolutely rattle free! I know this may not be an important issue for some, but believe me when I express that this is a HUGE deal for a canine handler. I am not sure what sort of witchcraft your tech used to eliminate all the rattles, but whatever magic he invoked, it sure made a difference. LOL. As always, we are extremely pleased with your work product. Your staff (even George Severe) have remained extremely helpful as usual. (I enjoy messing with George, he has a great personality!) We are looking forward to receiving the remainder of our vehicles and continuing our business with Defender Supply in the future!
Marc A Fletcher
Parker County Sheriff's Office
Recently, we purchased several vehicles from your company. First of all, I know speak for all the officers when I say we are more than pleased with the final product. Secondly, I’d like to personally thank Jared. There were some changes we wanted to make to our vehicle’s light systems and without Jared we’d be lost. He answered his phone right away, stopped what he was doing and walked me through the light programming process. I thought this would be a complicated process not being familiar with programming. However, Jared made this process seamless and very easy. Not only did he help me program the first time, but we had to make several changes. Jared did not hesitate and responded to every text message and email within minutes. I’m sure I drove him crazy with all of the changes but Jared kept a great attitude and walked me through the entire process several times. I have dealt with other companies in the past and it is hard to get someone to call you back within a week. Not with this company. I cannot say enough thanks and good things about Jared and the technician team at this company. Because of the hard work of your team and the professionalism you guys devote to your clients, we as police officers are able to do our job effectively. Thank you again!
MOAPA Tribal PD
Just want to say thank you for the vehicles we ordered, George was a pleasure to work with. This is our first time using Defender Supply, they did a great job on upfitting our vehicles. George was very responsive in questions I had. Hope to use you again in the future. Best experience I have ever had dealing with an outfitting company and just wanted to thank you for the pleasant experience. I will recommend your company to anyone that needs that type of service. Thank you again.
Captain L. Greer
New Caney ISD Police Department
Just wanted to reply to the service that was requested by the Levelland police dept. On Thursday June 18th, your technician contacted me about the issue we were having with a new unit install, ( WatchGuard 4 RE system ). He was able to guide me through the wiring on the 4RE and we were able to fix the problem in a matter of minutes. Thanks to him the unit is back in service. Once again thanks Defender.
Captain Duane Rust
Levelland Police Department
I wanted to leave Defender a note about your mobile technician. He got to our office on time and had the issue with all 3 of our Tahoe’s diagnosed and fixed in about 30 minutes. Very sharp guy. Thanks for sending him.
Constable, Williamson County TX
We purchased a 2019 Chevy Tahoe for our department and recently had an issue with the lights not working on the push bumper. A call was made to the service department describing the issue. Within 24 hours as instructed by Kelsey, a service member technician called me and knew exactly how our vehicle was configured and walked me through areas that may be the cause from the rear of the vehicle to push bumper. The problem was identified within 10-15 minutes and my emergency lights now work. This type of service is very hard to find especially for emergency vehicles as most want to just have the customer take the vehicle to their service center. We are extremely happy with the service we received by the service departmentincluding a follow up call today to make sure everything is still operating as it should. We look forward to doing business with Defender Supply again.
EMS Director, Ward County EMS
Just wanted to take a second to tell you personally how impressed and thrilled I am with the new Tahoe and all of the work your team put into it! From the beginning, George stayed in close contact with progress updates or points of clarification needed for the tech on install items. The work was done exactly on time, and when I arrived for the inspection—it was perfect. The tech who did the install even came and I had a chance to ask some technical questions which he answered thoroughly. From start to finish, outstanding sir! The tech did an amazing job on every last detail! Thank you for the great work,
Bill Bonny, Division Chief
Division Chief, Prosper Fire Rescue
Mike, just wanted to send you a quick note to let you know Tahoes turned out great! Our new chief liked them very much. When we are ready to order more units I will let you know. Thank you for your continued assistance.
Lt. Nathan R. Garcia
Rockport Police Department
Thank you! I wanted to let you know that this is our fourth vehicle from Defender and we are very pleased with all of them. The technicians who up fit and installed all of the equipment should be commended for the professional work they have completed. George Severe, he is the man with the plan. George answered every question we had before we could even ask it. George was on leave for a funeral and still emailed me quickly to give me an update on our 2020 Ford Interceptor. George’s dedication to Defender and clients are very appreciated and I am grateful that we are able to conduct business with him. We highly recommend your company to other law enforcement agencies and we look forward to continued business with George and your team at Defender. Thank you again!!!
Captain Kristofer Quintana
Monahans Police Department
I have now had the opportunity to purchase my department vehicles and had them outfitted by Defender Supply for several years. I would like to thank you, your staff, and especially George for not only turning out the finest patrol cars, but doing it in a timely manner. When we receved the vehicles everything was exactly as promised. It is a pleasure to work with your company, my hat is off to you sir, please let your staff know how much we appreciate them.
Chief of Police, Monahans Police Department
I wanted to let you know how pleased our District School Board Members, Administration, MWPISD-PD and Student Body, are of our New School District’s PD vehicle. Your technicians did a great job on the installation of all the equipment, very professional. Your Salesman George Severe came through with everything we asked for our Vehicle and the graphics, wow an amazing job. Your facility and your Customer Service is way beyond our expectations. Again thank you.
MWPISD-PD Chief of Police
Just wanted to tell you that our technician did a great job. He fixed all the issues we had, he took the time to listen to everything. He even gave us some feedback on an issue we might have with the wiring coming from Chevy. Thanks again he should get 5 out of 5 starts from us!
Seargant Juan Vasquez
Pecos PD, Pecos, TX
I would like to take a moment and say how much I appreciate the customer service I received from your employee George Severe. George is always so helpful from the moment I contact him for a new vehicle until the moment of delivery and beyond. His customer rapport is exceptional. The new Tahoe we purchased was top notch and my patrolman is beyond happy with the way the unit was built. The technician did an outstanding job and we are more than pleased. It is apparent that your employees take pride in their work. This makes the third vehicle we have purchased from Defender Supply and we wouldn’t think of going anywhere else. Customer service seems to be your company’s #1 priority and we appreciated George taking care of our needs. Your company is fortunate to have George, not only does he understand what the customer is wanting, but he helps by answering all of our questions and doing so in a manner that makes you feel like your business is appreciated. We will definitely continue using Defender Supply for all of our police vehicle needs.
City Administrator, Cross Plains TX
We recently received two patrol vehicles that we had up fitted through Defender. I have to say we are very pleased with the work the technician did. We have had other places build our patrol units but they have not been as great as these. George is also awesome, I would email or call him with questions and he would reply almost immediately. You have an amazing team at Defender and we look forward to conducting business with Defender for years to come. THANK YOU!!!
Captain Kristofer Quintana
Monahans Police Department
The Jonestown Police Department has picked up our new Tahoe that your folks put together. First let me say we couldn’t be more satisfied with the detail and professional installation of the equipment. Absolutely flawless. Second the knowledge and professionalism of our rep George Severe is second to none. We are working hard to get approval for an additional unit and will keep you updated on the progress. Thank You and your Staff so much.
Asst. Chief Tommy Headrick
Jonestown Police Department
Over the past few years, we have asked Defender Supply to build our agency’s patrol cars as well as C.I.D. vehicles. We have never been more pleased with the quality of work that each technician puts toward each vehicle. As someone who has been in this line of work for decades, I can tell you I have asked other companies to build police vehicles for me, and Defender Supply is by far superior to anyone I have dealt with. Our salesman, George Severe, knows his business as well as his customers. What the customer wants, the customer gets. George has taken the word “shortcut” from his vocabulary, and the vehicles he delivers show no shortcuts. George, I learned a long time ago not to fix something that was not broken, so please keep doing what you all do. Thank you, Defender, and thank you, George.
Elgin Police Department
Our Department picked up our six (6) 2019 Tahoe’s on 07/29/2019, our first time from Defender Supply. They all look great. Thank you George Severe, our salesman, for the outstanding customer service you provided our Department. Thanks to Corey and Bobby, our technicians, who did such a wonderful job on the installation of all our equipment and lighting. Great Job Defender Supply!
Lt. Kevin Thomas
Williamson County Constable Pct 2
Our department recently took delivery of a 2019 Chevy Tahoe. This was our first purchase from Defender Supply and definitely will not be our last. I have been working with George Severe for approximately 2 years now to purchase a new vehicle. Our city faced some budgetary issues and the process was lengthy and took way longer than I wanted, or expected. George was extremely patient and helpful during the entire time. He staying in contact with me on a regular basis and ensured our department would get exactly what we wanted. He was more than helpful and provided friendly guidance all along the way.
I was finally able to pick up our Tahoe last Tuesday, 07/23, and was beyond impressed. I have been driving police vehicles for over 15 years and this is by far the most professional install I have ever seen. The technicians did an amazing job and the pride they take in their work is very evident. All of the equipment was installed with the utmost care and attention. The guys in the detail shop also did an amazing job cleaning it and it was spotless when I picked it up.
I am beyond impressed with the service and quality from Defender Supply. I would like to thank George for being so patient with our department and working with us through issues that were out of our control. I would also like to thank the technicians for doing such an amazing install and the detailers for making it shine! I would highly recommend Defender Supply and look forward to purchasing our next patrol vehicle from you!
Sgt. Cory Ezzell
Amarillo Airport Police Department
What a delightful surprise today when our new Tahoe was unloaded from the transport truck! We didn’t expect it here for another month and a half or two months. It is beautiful and we are all practically drooling over it. Lt. Martin (who will become Chief Martin in 10 days) drove it to my house to let me be among the first to see it. I am impressed by all the features and attention to detail. I sat in every seat and climbed into the cargo area and turned on every light. I am so pleased and wanted to let you know.
Again, thank you for putting out such an excellent product and for guiding me through the ordering process.
With best wishes,
Larry D. Scarber
Chief Snowflake-Taylor Police Department
I have been a part of our departments fleet maintenance for the past 10 years. In 2017 I took over as our fleet manager. We began using Defender Supply in 2017 for our fleet vehicle outfitter. Our sales rep is George Severe. He has gone above and beyond and has treated every person from our department like we were family. We just took delivery of our Tahoe and again George when above and beyond our expectations. George is a huge asset to your company. As far as our fleet vehicle builds, Bobby & Corey are outstanding. The quality of workmanship they put into every build they do is absolutely outstanding. They have built several of our fleet vehicles and when they are finished, the vehicle looks like it came from the factory that way. The few times I have had to use the service department for any repair needs, Kelsey has raised the bar and made the service department easy to contact and schedule. James has come to our department a few times, even when we have messed up something with the programing, and repaired the issues professionally and quickly, allowing us to keep our vehicles in operation. Because of the quality of people you are hiring, we will always use Defender Supply for all our fleet vehicle needs.Thank you for all you do for us and please keep up the great work.
Lieutenant Alan D. Sawyer
Lake Dallas Police Department
I can’t express how happy we are with your service. You hit the nail on the head when you said you treat your clients like family. George you and your company are family and as long as I am with Lake Dallas PD we will never use another outfitter for our fleet. Again thank you so very much.
Lieutenant Alan D. Sawyer
Lake Dallas Police Department
I wanted to send you an email letting you know how much we appreciate the excellent service from George Severe and all the technicians that work on our cars (I believe Cory was our technician this time.)
We only buy cars in small quantities, however we are always made to feel like your most important customer.
Chief of Police, Lake Dallas Police Department
Just wanted to thank you for getting the parts we needed so quickly. We were pleasantly surprised to have the grill guard the next day. You guys rock.
Chief of Police, Moody Police Department
Jennifer was a pleasure to work with. It is amazing the attention she provided this build even though it was just one vehicle. Customer service that far exceeded my expectations. Look forward to putting this truck into service and figuring out the rest of this amazing set up. Thank you Corey, Jennifer, and Veronica for your gracious hospitality and knowledge you provided during this process.
Ellis County Constable, Precinct Two
Good afternoon! I wanted to let you know how pleased the City of San Saba Police Department is with their new patrol vehicle, delivered January 28, 2019. The Ford Police Interceptor is great and the equipment is professionally installed. Also, I wanted to express our sincere gratitude to George Severe and what an amazing job he is doing. We have ordered vehicles from him on several occasions and he is wonderful to work with. When I call, he answers the phone or gets back to in a very short time. The response time getting quotes for new vehicles from George is spot on and the vehicle prices are great. The City of San Saba has truly enjoyed doing business with you and your staff and will continue to do so.
City Secretary, City of San Saba
George I appreciate all the help you have done for us. I would like to also tell you that the Chief and I have talked and agree that Defender Supply will now be our primary vehicle and emergency equipment supplier. You went out of your way to help us when you did not have to. Thank you sir.
Captain Kristofer Quintana
Monahans Police Department
This last week, my department received delivery of a 2018 Tahoe from Defender Supply. As a new Chief of a small department this was first opportunity to buy a patrol vehicle. When I called Defender to set up the purchase I was given to George Severe. I’m not sure if this was by design or luck but George took extra special care of me from order to delivery. He was patient and prompt to answer the least question. George was also very helpful to my Lieutenant showing her all the bells and whistles before we left. I cannot remember the man’s name in the photographer but he was very friendly and the Tahoe was spotless when we left. This was a painless and enjoyable car buying experience and we will be using Defender supply for future purchases.
Chief of Police, Colorado City, TX
I am writing to you (again) to tell you how grateful I am to Defender Supply for always going above and beyond to ensure the customer is happy. In particularly, I would like to thank George Severe. I have worked with him off and on for these past 5 years and each encounter has been nothing but great. I emailed George on Thursday, June 28th at 19:59 to inquire about an LED module that went out on my inner edge. He responded at 20:03 and got me the information I needed for me to come in the next day and have it evaluated. Who does this but someone who is truly dedicated to the mission and I have to say its entirely because of George that I will continue to use Defender Supply. I give his name out to everyone who asks me about who did my vehicle because I know that George will give them the same treatment. Please pass on my utmost gratitude to George and to your fine staff. Its always an A+ experience!
I just wanted to let you know how much of a pleasure it has been doing business with your company. George Severe was able to find us a great vehicle and the service staff did a wonderful job with the installation of aftermarket equipment. The attention to detail is obvious. The process has been extremely professional and service oriented. I was picked up at the airport in Dallas and transported to your facility where the vehicle was waiting to be inspected in showroom condition. Every aspect of the vehicle and equipment was shown to me and all questions were answered with full explanation. I was also able to meet the installation technician and I could tell by the quality work that was performed that he was proud of the work he able to do for your company. I am glad to see that there are still companies that pride themselves on quality installations and great customer service.
Texas Tech University Fire Marshal
I wanted to take a moment to brag on one of your employees. Recently I had a new vehicle equipped and George knocked it out of the ball park. From start to finish George rolled out the red carpet and treated me like I was having a fleet of vehicles equipped and I was only having the one done at this time. Any way a big thank you to Defender, You and your team and especially George.
Parker County Constable Precinct 4, Parker County, Texas
I am the Chief Deputy Constable Pct. 3 Parker County, Texas. On April 13, 2017 I picked up our Departments 2018 Chevy Truck that your company installed Emergency Lights, Siren and installed a Radio with Antenna. I have been involved thru my years in Law Enforcement with having the task of dealing with vehicle equipment rig outs. I have to give credit where credit is due, the installation of equipment is First Class. The use and location of equipment is better than expected. My last several experiences with vehicle rig outs were not good experiences. Mr. Severe was a pleasure to deal with and communicated regularly with me on this vehicle. The technicians involved, showed that they cared about the small details of the installation. Limited wire exposure, location, and bracketing. I am a very happy customer.
Chief Deputy Constable Pct. 3, Parker County, Texas
I wanted to send an email to you and let you know how satisfied we are with the finished product. We started this process with George a few months ago. George makes these purchases and build outs easy. George give yourself a round of applause for that. I have been responsible, in one way or another, with police vehicle purchases and build outs for several years. The system and employees defender supply has in place is top notch. George thank you for what you do.
Eric, I am not surprised by much. The new Tahoe we picked up yesterday surprised me. You and your team of skilled installers out did yourselves on this one. I asked that the Tahoe be a clone of the last one you did for us, and it was. Everything worked the first time. The equipment was flawlessly installed.
Thank you for what you do. We would not be able to do our job efficiently and look professional while doing it if not for the high quality of workmanship and attention to detail. We will be back when it’s time to go through the process again. Eric, you and your staff give yourselves a big round of applause.
Chief of Police, Bartonville Police Department
I wanted to drop you a quick email thanking your company for the fast and efficient work they continue to provide our department. Our sales Rep, George Severe, is always positive, friendly, and attentive to my needs. He understands the need for police vehicles to be on the street and not in your garage being worked on. I appreciate his fast responses and the work he does on all of our new vehicles purchased through your company. Please let George know I appreciate all of help!
Asst. Chief Michael Fox
The Colony Police Department
I would like to report that the vehicles that were up fitted by Defender Supply last year are performing perfectly and we have had zero issues with them.
Taylor Police Department
George is always very helpful to my agency! We are always pleased with the service at defender and the workmanship of the final project! I would recommend defender to any law enforcement agency needing a vehicle!
Sheriff Tim Glass
The City of Sudan is a small town (population 958) with a small budget. We don’t have the privilege of purchasing many new vehicles. However, the City Council authorized the purchase of a new 2018 Ford Interceptor. The entire experience was great. Everyone from Defender Supply involved in our purchase was helpful, courteous, and efficient. The entire process from beginning to end was pleasant. The end result, the new patrol unit, is superior. The City of Sudan will contact Defender Supply for future purchases and will recommend them to other entities. Thank you for your professional service and the quality vehicle delivered to the City of Sudan.
Mayor Pro tem Sudan, Texas
We recently purchased a 2018 Tahoe from Defender Supply. This is the second patrol vehicle we have purchased from your company and we could not be more pleased. George Severe did a wonderful job in helping us and the technician that built the vehicle did an awesome job. We have highly recommended Defender Supply to other agencies and will continue to do so. I had the opportunity to see your new facility and must say I am very impressed. Keep up the good work.
Jason L. Chatham
Chief Deputy, Schleicher County Sheriff's Office
I just wanted to pass an email along to you to let you know how pleased we are with the trucks your company built for us. We flew down last week and picked up our new trucks and drove them 2000 miles back up here to ski country in Northern Idaho. These are absolutely beautiful rigs and these trucks turned heads for 2000 miles. As a Chief, ordering a vehicle sight unseen was a bit nerve-racking. It was nice to be able to call George and have him always answer every text, email and phone call and put my mind at ease. We were blown away at the quality of craftsmanship that your technician put into our vehicles. It was well worth the drive for that quality! Thanks again for building these trucks, having someone like George to walk us through the process and the quality technicians who make these amazing life-saving machines! You earned a new lifetime customer with Boundary Ambulance!
NRP,CP, Chief of EMS, Boundary Ambulance Service
My name is Steele Ewing and am the Transportation Director for the Pecos-Barstow-Toyah ISD. We recently bought a 2017 Chevy Tahoe from your company. The workmanship on the vehicle was awesome! We could not been more pleased with the results. You could tell that someone took great care in fulfilling our order. Our student resource officer, who is also a Reeves County Constable, was also impressed as well. Mr. George Severe, the person I dealt with in the purchase of this vehicle, was also great to work with as. He was easy to talk too and always had time for me when I called. Plus he would always returned any missed phone calls in a timely manner. Once again, thank your company for the great workmanship on our new Tahoe.
Pecos-Barstow-Toyah ISD Transportation
Just received my new Chevy Defender Silverado and it looks great! Just wanted to thank George for his hard work and perseverance and the service staff for the excellent up fit and graphics. I am proud to drive it and will gladly tell people where it came from. Great job!!
Constable, Erath County, Pct. 1
I just wanted to let you know I picked up my 2017 Dodge Charger from George Severe yesterday in Aubrey, Texas. When I first saw my new unit I was really impressed with the unit. Mr. Severe did an excellent job and I could not be happier. Mr. Severe went above and beyond in my book. He always answered my calls and emails very promptly. The unit has everything in it and on it that was requested as well. The unit also looks awesome to say the least. Two thumbs up for Mr. Severe. I will always go through Defender Supply in the future as long as I am the Chief of Loving.
Chief Michael D. Bird
Loving, New Mexico
Just wanted to thank Defender Supply for the outstanding service. George was great to work with and I want to say the service tech Jake did a great job. We did have a little problem with the radio but Jake came to my office and had to replace the antenna coax and had me going in no time. Jake is a employee you can be proud of he was very professional and worked hard until he found the problem and corrected it.
Bosque County Constable
Just wanted to drop a line to let you know that the City of Hemphill has just completed the delivery of a new 2017 Chevy Tahoe purchased from your organization and it has been in service for one full week. I picked up the vehicle at your location in Aubrey Texas and made the 4 plus hour trip back to our city. The quality of the install on all equipment was outstanding. No rattles no loose screws, perfect. I do appreciate the input that George Severe had given with the locations of some of the parts and equipment. I spoke to the officer who is assigned the vehicle this morning and he is totally satisfied with the vehicle and its operation. Your staff did an excellent job on all the install and the stripping is outstanding.I will be looking forward to using Defender Supply in the future.
Cheif Roger McBride
Hemphill Police Department
I would like to take a moment of your time to say thank you for another job well done. I have purchase police vehicle from Defender for the last seven years.
George is always a pleasure to do business with, he is very friendly and knows the product very well. And the technicians do a excellent job installing the equipment.
Capt. Larry Betik
Bosque County Texas Sheriff’s Office
I am Chief Maribel Tiarzon with the Cactus Police Department. I am writing to show how much I appreciate the service we received with our new patrol unit. My department is very content with our new Ford Interceptor SUV we purchased from your company. George Severe and the technician that worked with me provided me with such great service and did an outstanding job building our vehicle. We are more than satisfied with our purchase. We received way more than we expected. The features in our vehicle are just awesome. We definitely look forward to making business with you again. George was very helpful and was quick to reply with any questions we had. Thank You so much!!
Chief Maribel Tiarzon
Cactus Police Department
You all did an amazing job and I thank you. Very nice vehicle. I am not sure I will know how to act…. It is replacing a 1998 Chevrolet Suburban with just shy of 100,000 mile on it. Thank you for everything, you made things simple. Have a great day.
Charles M. Foster
Just wanted to send you a quick email about one of your employees, George Severe. Mr. Severe has been awesome to work with, he kept us up to date about the process and always answered the phone, returned calls and emails immediately.
Defender Supply, I am so pleased with my new Ford Interceptor. The work that Defender Supply did to get this vehicle like I wanted it, is awesome. I will order any vehicles I may need in the future from Defender Supply. They are very polite and George ask the right questions. They make sure everything is how you want it.
Chief K. Wilson
Spur Texas PD
My name is Ali Hemyari and I am a Training Director with Nashville K9. This will be the third purchase from Defender Supply. I’ve had the pleasure of knowing Bryan since 2008/2009 and George since 2012. It’s very difficult to find companies that care about clients, especially past ones. You guys definitely set the standard in the auto industry whole exceeding customer satisfaction and quality. As a police officer who owns a small business, I’ve counted on your vehicles, installation, care, and customer service for several years now and I couldn’t be happier. I believe your technicians who install everything are top notch, with innovative techniques and clean installs providing function and usability. George does a fantastic job of keeping in touch with me, answering the phone even while he’s not at work. He does such a good job I’m surprised he sleeps. That’s a value in customer service extremely difficult to find, especially in an employee. As our society gets lazier, it’s good to know there are top notch companies out there that set the bar high. I’m thankful for all that your team does and continues to do. I know my vehicle is safe, strong, my dogs are secure, and everything is dependable. You should be proud of the team you’ve assembled and kudos to guys like Bryan and George who are cultivating new and exciting business opportunities without sacrificing quality and customer care. You’ve built a great company and that is a difficult thing to do in today’s time. The idea of having the constitution and character of your staff in a professional and effective manner is something to be proud of. Thanks for always having our back.
Training Director, Nashville K9
I wanted to write and tell you I am more than a 100% pleased with my new interceptor SUV. I really enjoyed dealing with you and Defender Supply. I don’t know the name of the tech that did the equipment installation, but take it from a guy who use to do equipment installations for several counties and cities several years ago, that is the best installation I have ever seen, no rattles, exposed wires, and everything works!!! If I were you I would do whatever it takes to keep him.
Deputy Sheriff Hansford County Texas
My name is Kameron Mulkey and I am a Deputy at Pct. 4 Constable Office in Harris County Texas. I am writing to commend your salesman, Mr. George Severe. I first contacted Mr. Severe back in December and advised him I would like to purchase a fully equipped Tahoe from him. This will be the second Police Tahoe I have bought from your company. The first was through Holiday Chevy back in 2009/10 I believe. Mr. Severe was very helpful in guiding me through the process of ordering exactly what I wanted for my patrol needs. At any time I called and spoke to Mr. Severe he made me feel like I was the only customer he was dealing with and was very patient with me. All of my questions were answered in a professional and timely manner. I was very impressed with the professionalism and patience that Mr. Severe gave me as a customer. I probably drove the guy mad with my constant changes to this light setting or that rifle lock mount but at all times he was patient and gave me assurances that I would receive what I wanted exactly how I wanted it. After a short time the Tahoe was ready for pick up. I flew to Dallas and was going to meet an employee of Holiday/Defender Supply for a courtesy ride to your facility. Due to the roads being frozen a driver was unable to make it. I took a taxi from the airport to Defender supply and Mr. Severe covered the fare. My Tahoe was spit shined and everything I expected and more. I am very happy with my purchase and am the envy of the guys at the station with my new POV. I appreciate you sir for taking the time to read my letter and I appreciate Mr. Severe for all his help. Stay safe up there sir.
Deputy Kameron Mulkey
Field Training Officer, Police Instructor, Cybercrimes Investigator, Harris County Constables Office Pct. 4
Thank you George!
You are by far the greatest!!!
My opinion…. You went above and beyond on this one!!
Sgt. Brian Guilliams
Brown County Sheriff Office
Last year, I ordered my awesome Tahoe from George. That was the best car-buying experience I have EVER had. From the first time that I spoke with him on the phone until I picked up my Tahoe…working with George was entirely easy. His incredible knowledge of the public-safety industry and the equipment that can be utilized streamlined the entire process. I was also thankful in how well he was able to work with my budgetary needs without making me feel pressured in any way. Last week, on my way to a funeral, I called George and inquired about adding some equipment to my Tahoe. Again… George offered that same great customer service and really worked hard to arrange an appointment that would allow the equipment to be added on my way back home from the funeral. He certainly made me feel like I was a VIP and I appreciated very much all his efforts. I definitely consider George a friend and I will certainly promote your company by referring them to George. On Monday, the day of the appointment, as I was waiting while my vehicle was being worked on, I went to check out the Defender Outdoor store and met Dennis. Again, your sales staff offer tremendous knowledge and customer service. While I didn’t necessarily come into the store to purchase a gun, Dennis was very good about showing and explaining everything. I ended up making several purchases from the store and I am very glad I did. He made me feel like I knew him forever and I believe he is a huge asset to your company. While my vehicle was being worked on, I interacted with John and Scott quite a bit. Again, the “family-like” atmosphere of the company was exemplified by these guys as well. I was also very impressed with Scott. While he was working on my vehicle, I was asking several questions related to my vehicle and to the industry in general. He was very patient and kind and answered all my questions. I am VERY pleased with his work! I am also thankful for his service to our country by serving in the United States Navy. Thank you for hiring vets! I certainly hope this email conveys my satisfaction in these men and the work they do for your great company. Know of my heartfelt thanks and I look forward to doing more business with you in the near future.
Texas Department of State Health Services
The car is awesome! I showed it to the deputy administrator and he was thoroughly impressed. I’ll be showing it to the big boss in a day or two as well. Installation seems top notch, product quality is great, and the process was painless. I’m extremely impressed with the whole package. I’m curious to see what the PD thinks once we present it to them in a week or two. Going forward I’d only change a few things to make it closer to what our officers are accustomed to. For the price I’m now curious to see how the Whelen Ready for the Road package with a Liberty light bar would compare… Again this car is amazing. Well done! Please thank you and your staff for me.
Howard County Government, Ellicott City, MD
I just wanted to send you a quick email and thank you for the excellent customer service that you staff has provided to the Webster Police Department. We have been purchasing vehicles from Defender for a number of years. Most recently we ordered 13 vehicles for a number of different applications here at the PD. George Severe was our salesperson. George was very responsive to our request, some of which were a bit out of the ordinary. He communicated with us regularly to ensure that all equipment was installed like we wanted, and he updated us regularly on the progress of the vehicles. We are very pleased with the vehicles, however the customer service provided by George Sever is THE reason that we will come back to Defender in the future. Please pass along our thanks to him. We will be calling you again next year. Warm regards from Webster!
Chief of Police, Webster TX PD
Defender Supply, I am so pleased with my new Ford Interceptor. The work that Defender Supply did to get this vehicle like I wanted it, is awesome. I will order any vehicles I may need in the future from Defender Supply. They are very polite and George ask the right questions. They make sure everything is how you want it.
Chief K. Wilson
Spur Texas PD
Thank you so much! The truck is amazing!!!!!! You are the best, and I will recommend you highly. I am sitting down tomorrow to finish all the paperwork and get you out your money. Thanks again for everything and I am so sorry for any hiccups along the way.
Chief of Service, Old Lyme Ambulance
I would like to take this moment to thank all those who put our new Ford Interceptor police vehicle together. Both, Matthew (our technician) and George Severe done a great job and as the Chief of Police for the City of Honey Grove, Texas, I am very pleased with the services. We are anticipating a second new vehicle from you as well, a 2017 Tahoe for our K9. I have no doubt that the service will be just as, of not better than what we have already received. Please thank both Matthew and George for all their efforts in putting this vehicle together for us and I look forward in doing future purchases as well.
Chief of Police, Honey Grove, Texas
I just wanted to let you know that George Severe did an outstanding job for our volunteer fire department today!
We purchased our new grant funded EMS truck through your company in December of 2015. Last night we had some issues with the extendo-bed and the camper top door while we were going to an emergency call. I emailed photos to George of the parts that needed replaced, and within 1 hour, the manufacturers of the extendo bed and the camper top had communicated with me to “make things right” with their products! All because George had called on our behalf.
Because of George, we are getting all of the things fixed in timely manner, making my life a lot easier. Please thank George for us for his phenomenal and professional customer service skills. We will definitely be buying from your company again soon.
Deputy Fire Chief, Grape Creek VFD
I wanted to thank you again for the courtesy you and Defender showed me yesterday regarding my Crown Vic. Your phone call was a very pleasant surprise and much appreciated.
I wanted to take a moment to acknowledge George Severe’s good work. We have worked with George for a few years now and he has been truly awesome. He has always provided the highest customer service I’ve seen and gotten us the best pricing available time and time again. You have a good company with solid people; we will continue doing business with you in the years ahead.
Chief of Police
I wanted to let you know how pleased we are with the new patrol unit we took delivery of last week. The workmanship of the install is top notch. Our Chief Deputy and Sheriff were very impressed with the work and equipment we got at such a good price. The unit looks professional. I also want to express my appreciation to George Severe for his great service. This is the third sale George has handled for me, and I would not want to purchase a vehicle from anyone else.
Captain, Blanco County Sheriff's Office
Well, I have had the new Dodge about a week now and I am impressed with the truck and the professional installation of the lights and equipment. It has been a great experience working with you on this smooth no hassle purchase. It all works great and is exactly what I wanted.
Public Works Director / EMC, City of Buda
To you and your installers: I want to Thank all of you for an outstanding job on our new vehicles! I will recommend your company to everyone we can. Thank you again
Chief Deputy Constable, Williamson County Pct. 4
I have been doing business with Defender Supply since 2011. It has been an absolute delight dealing with George Severe and Brian Brooks over the years. I cannot describe the level of service Defender Supply has provided us. George is well versed in the product line, he also has offered great suggestions that we have used and has helped us in deciding the best options for my department. It’s been pleasure to do business with Defender Supply. The Service Department and Technician’s that built my vehicles do excellent work. They always go above and beyond excellence when putting our new patrol vehicles together. The graphics are of high quality and are applied with perfection. We will be a customer for many years to come. I am looking forward to my next purchases.
Chief of Police, Cactus PD
I have done business with Defender since 2010 and it’s absolute delight dealing with George Severe. I cannot describe the level of service he has provided us. Not only is he well versed in the product line, he also offers great suggestions we use and he has helped us in the decisions we make also. It is a pleasure to do business with Defender. The Service Department and Technician’s that build the cars do excellent work.
Captain, Bosque County Sheriff’s Office
I would again like to thank you and your employees for the outstanding work that ya’ll do. It is quite apparent that your sales staff and technicians take great pride in what they do. I just received my 2nd K-9 unit built by Defender Supply and I can honestly say that your sales staff and technicians have outdone themselves once again. George Severe did an awesome job of getting us the equipment that we needed for the new K-9 unit as well as our other new Ford SUV, patrol vehicle. The technicians who put these 2 vehicles together did an outstanding job. They made the most of every inch of available space and every piece of equipment is professionally installed.
Sergeant, Erath County Sheriff’s Office
I wanted to write you this email to express my complete satisfaction with the quality of work and work ethic of one of your employee’s. I had to bring my patrol vehicle in for a small repair that ended up taking almost two hours to complete. I arrived at the Defender Supply shop on Tuesday, December 29, 2015 at around 12:10pm. A technician named Anthony Hunt immediately stopped what he was doing and came to assist me. I was prepared to wait until the shop technicians finished the bir lunch and conveyed that to Mr. Hunt. He said that would not be a problem and kept working on my vehicle until he was finished with the work. I have been in law enforcement for over 35 years and I can tell you it is very rare to get the kind of service I received. I commend Mr. Hunt for his work quality and ethic.
Sheriff, Childress County Sheriff's Office
I just want to thank you and all of your employees for the work done on the two new patrol units we ordered from your company. I have purchased numerous units in my 40 plus years as a peace officer, and I am very confident that none were of the quality of workmanship than the two units we purchased from Defender Supply. I was treated with respect and every person there took time out to explain any questions I had regarding the new equipment on these units. I look forward to purchasing other units form Defender Supply within the next year. Thanks again for the excellent work and a superior staff.
Chief of Police, City Of Jefferson, TX
I wanted to let you know that we received our three new vehicles and I am completely satisfied with the whole process. On a scale of one to ten, I give your team an eleven….Above and beyond excellent! From day one, George answered all my questions, got back with me when I needed something else, and was completely professional and helpful. I had a very tight budget and I feel we got a great deal from a great company. I had the vehicles delivered at one of the area police departments because I had no room to park them at the school. The Chief of Richwood PD was there with me when our vehicles arrived and we watched as they were unloaded. He was amazed that they were so well equipped, everything from the push bumpers, to the gun locks, and prewired for our radios. I will certainly spread the word about Defender down here and wish you and your staff a very merry Christmas. The team that installed the equipment did a great job, everything works and looks great. There were no small pieces of wire on the floor that I had seen from other vendors, and the vehicles were literally ready to hit the street. Thanks again for your great team and please advise George and his technician team that they did a great job!
Cheif of Police, Brazosport I.S.D.
Really satisfied with the courtesy, professionalism, and the quality of work performed by the entire staff at Defender. Would not hesitate to use you again or to recommend you to anyone else. Thanks again.
Constable, Lamar County PCT 3, TX
We recently had the unfortunate experience of the loss of one of our fleet vehicles a few weeks ago in an accident.
It was not our deputies fault, and thankfully with no serious injuries on either side. Being the end of our fiscal budget, I had to scramble to locate a replacement vehicle before Sept 30th (just a couple weeks). I called Defender Supply and spoke to George Severe who told me you had 2 New Inventory 2014 Chevrolet Tahoe’s in stock. Not only was it cheaper than the other dealership I talked to, but George was genuinely concerned about getting us processed as quick as possible. When we arrived at your facility last Friday (ironically Sept 11th) we were met by George, he gave us a tour of the facility. Having built cars myself years ago, I saw employees that were respectful and looked professional. I really appreciated the attention to detail, and a job done right the first time. I am looking to switch our purchases (2-2016 Tahoe’s) to you this fall. Keep up the good work, and I’m looking forward to our next purchase. Thank you!
Chief Deputy Constable, Williamson County Pct. 4
Perfect! Thanks for the outstanding customer service! I will contact you in the future to build our next Charger!
Sergeant, Webb County PCT 3, TX
We just received a 2015 Chevy Tahoe for our department and I wanted to let you know the vehicle is fantastic. The quality of work that was done preparing the vehicle for duty was fabulous! The service received from George Severe and the technicians who actually did the work is really top notch and very impressive. No detail was overlooked and we are very pleased overall. Thank you!
Sergeant, Chief Of Police, Reno Police Department
Just letting you know how pleased I am with the customer service provided by George Severe. George is always polite, professional, and ready to help.
Sheriff, Bosque County, Texas
We have a long history of purchasing our Tahoes from DefenderSupply/Holiday Chevrolet. We just completed purchasing five more for this year, I just wanted to let you know that George Severe assisted us and the experience was first class. George is ALWAYS professional and responded to my phone calls and e mails in a timely manner. I couldn’t ask for better service!
Sergeant, Deputy Chief, Operations Division, Burleson Police Department
I purchased a 2015 police Tahoe from Defender Supply salesman George Severe. George was great to work with, and ordering all my lights and Tahoe was a great experience. Thanks for all your help George!
Just wanted to drop you a quick note to let you know I was impressed with the quality control of our installs this year. Although it was a slow start once you guys got moving it went well. Bobby did a great job and completed them in a timely manner and is always polite and friendly when I see him. Scott has been great answering questions and fixing the very few minor issues we have had. I can honestly say this is the best experience to date. He is quick to address any issue we have as soon as we arrive. Scott should be commended for his knowledge of the different parts of the vehicle as well as his customer service.
Sergeant, Field Operations, Corinth Police Dept, Corinth, TX
I was typing this email so that I could tell you how much I appreciate you and the team at Defender Supply. The 2015 all wheel drive Tahoe is great and the craftsmanship used in rigging up the lights is in a class all by itself. I appreciate all of your help in this transaction and look forward to next years purchase from Defender Supply.
Sheriff, Hansford Sheriff's Office
I would like to express my most sincere gratitude for your awesome service. I called George Severe about 9 months ago and told him that I was applying for a grant to get a new K-9 unit. George did an excellent job of providing me with the exact information that I needed for the grant. George kept in touch with me about the status of the grant and was eager to offer any assistance needed. When I received my new K-9 unit last week, I was amazed at the quality of work. It is apparent that your employees take great pride in what they do. Again, thank you for doing what you do. I couldn’t imagine doing a project as detailed as a K-9 unit without George’s assistance.
Sergeant, Erath County Sheriff's Office, Erath, TX
I just wanted to let you know how my experience was with Defender. We ordered two 2014 Tahoes, and George Severe went way beyond to assist us with the equipment, the graphics, and everything else. He did an outstanding job in every aspect of the build and we couldn’t be happier. Even with the limited budget he made everything work. And thanks to all the techs who assembled the Tahoes. They also did an outstanding, professional, and very clean job!!!!!! You have a great staff and we really appreciate everything that ya’ll did for us. Thank You.
Constable, Lamar County Constables' Office, Paris, TX
Your customer service is outstanding as usual!! Can’t thank you enough for always taking care of us. Look forward to seeing you soon. Have a great rest of the day!
Sergeant, Patrol and Police Technology, Buda Police Department, Buda, TX
I wanted to take a moment and express my appreciation for the level of customer service George Severe extended to myself and my agency throughout the process of purchasing two turn-key PPV Tahoes. George was professional from the initial quote all the way through to the handing off of the keys to the new vehicles. It is obvious that George shares a genuine interest, not just in the sale of a product, but more importantly in the practicality and functionality of that product for the officers who will rely on the equipment while they protect and serve their communities. This type of customer service is why I will be coming back to Defender Supply next year. Thank you for your time and service.
Chief of Police, Gladewater Police Department, Gladewater, TX
I would like to thank George Severe for the time spent over a few weeks helping me spec a Tahoe. This has been the most easy and pleasant car buying experience I have ever had. George puts a new meaning to customer service; he went above and beyond to satisfy me even after the sale. George I look forward to doing business with you again!
Firefighter, C&B Fire Department, Ladson, SC
We have purchased several Chevy Defender Tahoes from Defender Supply and have had great customer service, specifically from George Severe the salesman and John Moersch the shop manager. George has been great in timely responses and ensuring we get the best deal. Even if we are purchasing only two or three vehicles, we are treated just as you would expect a customer purchasing a large fleet. John has been great in the shop as well when it comes to arranging warranty repairs for vehicles that we did not even purchase through them. Defender Supply truly puts the customer first.
Sgt. Nick Harp
Sgt, Midlothian Police Department
This is the second time we had our Patrol Units outfitted with Defender Supply. George Severe had the vehicle outfitted in record time. We also had graphics placed on the car by a Defender Supply technician. It is great to have all of the work done by one vendor.
D. L. Law
TWU Dept of Public Safety
I would like to thank George Severe, John the shop manager, and Scott and Moe the two techs who worked on my units. These gentlemen went above and beyond the call of service for me. At first glance I could see that these people were professional and cared about their jobs. We were catered to the entire time we were at your facility. These gentlemen bent over backwards to get the units ready. George answered every question asked and if he didn’t know he found out for me. John, Scott and Moe were on top of their game; they came in early and stayed late to finish my two units and that was greatly appreciated. Chris the parts manager was able to change some light colors for me at the last minute. The whole team was awesome and professional. I look forward to doing business with George and the rest of your staff at Defender Supply again.
Constable, Comal County Pct. 3
I write this letter of accommodation to the following personnel who went above and beyond the normal call of duty. As you may know, Constable Ackerman and I spent a week at your facility while we had one new unit built and another unit rebuild. During this time I was able to see the upmost professionalize you and your staff provide. I would like to start by giving George thanks for his patients and diligence he provided to us during this time. He has an obvious desire to strive for customer satisfaction and brings a wealth of knowledge to your organization.
Next I would like to give a huge thanks to Moe. He was able to deal with constant changes and add-ons. He performed an outstanding job on the rebuild of our existing unit. Then Scott, who was able to adapt and overcome great odds and time restraints to strip an already built unit and rebuild a new unit in two and half days while making it look as if it took months to build. I can tell you that Scott takes a great pride in protection. That is a trait that is not often seen in this business. As LEO’s it brings smiles to our faces to see someone with the attention to detail like this. Also I would like to give thanks to John and Chris for their wealth of knowledge which has assisted the techs in performing an outstanding job. It shows they set great examples to the rest of your crew to follow. There is no doubt that your business will continue to grow by leaps and bounds with the above persons and several others in your office not mentioned. We look forward to many years of continued business with your company in the future.
Chief Deputy, Comal County Pct. 3
Bulverde Spring Branch EMS just purchased a unit from your company. Just wanted to take a moment to say thank you and what pleasure it was working with your team. George, I believe, that he went out of his way to find just the right truck that would meet our needs. I was very impressed with your facility and the professional manner of all of the staff. The installation of the emergency light package is very professionally done. The tech shows that he takes great pride in his work. Thank you again for all the hard work that your employees have put in to making this purchase a very pleasant experience. Thank you!
Fleet Manager, Bulverde Spring Branch EMS
I wanted to let you know that I recently purchased a Ford Police Interceptor Sedan from Defender. After having received emails from George Severe for years, I knew that Defender Supply was going to be a competitive place to look for my new vehicle. Well, I met George over the phone and was instantly impressed with his knowledge and willingness to meet the needs that I had. I am a one man agency and I don’t purchase vehicles very often, so I know I’m not some huge account for George. But George treated me like I was every bit as important as the guy that was ordering a hundred cars and would be for the next few years. He always made himself available and showed me a level of service that I am not used to seeing in this day and age. George wound up suggesting that I take a look at the Ford Interceptor that Defender had used as a demo car they took to shows. That didn’t sound too appealing over the phone, but once I got down there and George was able to show me the vehicle, again I was thoroughly impressed. The car was absolutely perfect for my situation and it was something that I would have never considered if it had not been for George making the suggestion. George also hung in there with me while I had to cut through all the red tape with my city to actually to get the P.O. for the purchase the car. Just trying to get other dealerships to get me quote on a vehicle was painstaking and in a few cases, impossible. I have no doubt that I have received, through George, a level of service that no other dealerships can match. That is impressive. Many other Marshal’s Offices across Texas are one man agencies. We have a pretty tight knit group through the Texas Marshal’s Association and we rely on each other for advice and suggestions. Many surrounding agencies have already heard my story about the great experience I had with Defender, but our annual conference is next month. I will be giving Defender Supply, and in particular George Severe, a glowing recommendations to my peers from across the State. If there is ever anything that I can do to help Defender Supply out, I would be more than proud to do it.
City Marshal, Gainesville, TX PD
I am writing to inform you that as a customer of Defender Supply the process of obtaining our new patrol units has been extremely efficient. I worked with George Severe and I’ll tell you there are not many people like him left out there. He worked with me for the last several months over and over again, call after call, and endless e-mails to ensure that our order was accurate and the equipment was installed to our specifications. He has knowledge from the beginning of the order to the end to ensure that not only do the vehicles look good, but are set up with quality equipment and in a manner that will facilitate day to day patrol use. Every officer that is in one of our new units has been impressed with the level of quality in our installed equipment installed in them. Prior to their arrival George personally inspected the units, proven by a faulty push bumper he saw on one, and had the correct one installed prior to its delivery. The installation of all the equipment was flawless as well, down to the flashlights that were installed where it is easy access, yet doesn’t hang up on other equipment. I will suggest the use of your company in the future and look forward to dealing with your staff. I hope that you understand the level of excellence you have in an employee of George’s caliber, he will be an asset to your company for years to come.
To George Severe: I am writing this e-mail to tell you how much I appreciate you and your staff. This vehicle was purchased with a grant. One of our vehicles was shot up and we needed to make sure that we had this vehicle as soon as possible to comply with our time line for the grant funding. I appreciate you helping me all the way through this process. I would also like to commend the technician that did the work on my 2014 Chevrolet Tahoe. The wiring and light set up is a first class job as always with the Defender vehicles we have purchased in the past.
Hansford County Sheriff's Office
Just wanted to sincerely thank you and your staff for the service provided to this department while transitioning to new patrol vehicles. I’ve been an administrator for the last eight years and have had to deal with ordering new patrol vehicles while working with other agencies. Main complaint was the time frame we were given for delivery, only for that date to be continuously pushed back. One order I was told six weeks, which turned into six months, and the delivered cars did not have the equipment we asked for. My thought was, just tell the truth, easier to swallow and I can respect the honesty. Your company representative George Severe was up front and honest and we received the vehicles within the time frame given. George also maintained contact and kept us updated, and would call asking where we preferred certain equipment mounted. I did not get this kind of service from other install companies. Also helps that George is a Peace Officer, kind of knows how things should be positioned. When we picked up the vehicles, they were everything we expected, and the hospitality would make any fellow Texan proud. So once again a sincerest THANK YOU!
Chief of Police, Stinnett PD
I would like to take a moment and tell you what a pleasure it has been working with George Severe. Last week our Department received the six Tahoes that we are leasing and the one we purchased out right after one of our other vehicles was totaled in a wreck. George has gone above and beyond throughout the entire ordering and production of our vehicles. George exemplifies true professionalism and I am sure that he is a valued employee of Defender Supply. On behalf of the Erath County Sheriff’s Office I just wanted to tell you how pleased we have been by the hard work of George Severe. Please pass on my sincere appreciation to George and rest assured, Defender Supply is the Erath County Sheriff’s Office one stop shop. Job well done!
Chief Deputy, Erath County Sheriff's Office
This is our second year purchasing vehicles from your company and it’s been an absolute delight dealing with George. I cannot describe the level of service that he has provided us, other than it being fantastic. If we have a question or concern, George is always there to assist us. His customer service skills and the fact that the vehicles are done right is what keeps us coming back to Defender Supply!
Asst. Chief of Police, Webster PD
Hi, wanted to let someone know at Defender, that you have an excellent representative on your team, his name is Brandon. He handled my requests and order in a very concerned and professional manner. Great communication. It was great having that high level of service, way to go Defender and Brandon. Thank you. Cheers, Wayne.
Canadian Pursuit Cars
Thank you for your continued service and cooperation with me and my department. Our officers, and officers at surrounding agencies, were amazed at what Defender Supply has done with our K-9 Chevy Tahoe and Ford Interceptors. The personal touches and expertise that your group and salesman George Severe have shown in our vehicles has been a huge morale booster for our officers. Please convey this message to the technicians and others on a job well done!
Sgt Texas State Technical College Waco PD
I could not be more pleased with our new 2013 Defender Caprice. In my 26 years, this is my favorite cruiser. You folks did an outstanding job with the installation. The car was exactly as specified. Thanks also to our sales rep George Severe!
Chief Ben Ablon
Sunrise Beach Village PD
I wanted to let you know how pleased we are with the new C.I.D. vehicle we picked up yesterday. Your technician did an awesome job on the install. Probably one of the best we have seen on a civilian vehicle. Our Chief was very pleased and even took it to our City Manager to look at. The City Manager was also very pleased. They say in the car business that customer loyalty is the most important thing, I would have to say that with the way the vehicle was rigged out and the professionalism that Defender Supply and salesman George Severe showed us, as far as I’m concerned, you have a customer for a long time. Again, I appreciate everything y’all did for us.
Assistant Chief, Graham PD
Thank you! Now that I’ve owned my new Tahoe for a month, I’m convinced that purchasing from Defender Supply was the most pleasant and professional buying experience thanks in no small part to your salesman George Severe. Your facility and your customer service is top notch.
In most cases people are more inclined to write about their bad experiences with a company rather than the good ones. Milano PD was just starting up and we were only ordering one car. Yet in all cases when dealing with your company I didn’t feel like a small police department but rather one that was buying a complete fleet of vehicles. In particular I would like to thank the efforts of George Severe; he was fast, efficient and respectful with every contact. He made an effort to keep me informed at every step. I am comfortable knowing that a vehicle that must be relied on by myself, my officers and the community was built by your company. Working with your company has differed greatly to some of the other companies we have had dealings with. It was nice to speak with Mr. Severe as he never made it seem as if we were anything less than top priority. It was because of Mr. Severe’s efforts, and the outcome of the vehicle, that I have since spoke to other agencies in my area about your company. Soon after receiving the Tahoe I spoke with Chief Harris from Rockdale, Texas who is also interested in purchasing a Tahoe. If he has since contacted your company I am unsure, however I would ask you to put Mr. Severe on their case as I am sure he will keep them coming back for all of their vehicle needs. Thank you for the support your company has provided for me and I would be more than happy to be a reference for your company now and in the future. Be assured that at least during my tenure as Chief you will have a dedicated customer.
Chief of Police, Milano PD
Let me tell you that this has been probably the best experience I have ever had involving the purchase of a vehicle. I have been involved in many vehicle purchases and have had none go as smooth as this one. You have delivered the vehicle I expected and the add-on equipment and installation was better than I expected. Your staff and George Severe in particular went out of their way to assure that I felt not only welcome but appreciated. The paperwork for the new vehicle and trade in took minutes which is very unusual. I received great driving directions to your new facility and was greeted with a smile by one of the most accommodating people I have ever met. The longest part of the entire experience was with your installer. In all my vehicle deals I have never met with the person that installed the equipment just to be sure that I was pleased and got what I was expecting. I don’t believe that I have ever talked with anyone that was interested in what the customer thought or wanted, this is above and beyond in my opinion. I realize that the City of Ingram is a very low volume small customer, but I felt like that you and your staff gave me the same service and attention as a large volume customer. Thank you for everything and the great experience with Defender Supply.
Rowan P. Zachry
Marshal, City of Ingram
To whom it concern, I recently purchased a 2012 Dodge Charger PPV. After many years in the public safety business and having unfitted many vehicles and apparatus over the years. However I have been away from it for some time now. As vehicles and equipment get smarter I find myself at a loss on my Charger. In my quest looking for the right equipment for this vehicle I spoke with many people in the sales areas of respective companies I contacted. As to be expected in this day and time none were overly helpful. I found Defender Supply and noticed that being in Texas the shipping would most likely be faster than some other suppliers. I placed a call and was put in touch with Terri. Terri was very pleasurable to deal with and extremely helpful! Offering information that no other supplier had even mentioned! Things that would certainly effect the end result of the equipment I needed, more importantly the overall price of the order! I can not say enough good things about Terri. I must say she is the sole reason your company received my business, as well as future business. I would consider Terry a highly valued employee as should you her presence makes your company a better place to do business with.
Deputy Rodney McNatt
I wanted to let you know how much I have enjoyed working with and doing business with Defender Supply. My small police department purchased a 2013 Chevy Tahoe. It would not have been a great experience if it wasn’t for your great personnel. I personally worked with George Severe. I have never been treated better in any place of business than I was by George. This guy is the best I have ever seen in customer service. Small departments don’t always get treated well for what ever reason in police supply. George made myself and my department feel like we were his number one priority. You can not train that. I believe the person has to be a person who wants to help others and care about their needs. Defender Supply is one hell of an outfit and if I could I would want to work for you. I thank you and George for the work you do and will pass the word about your great products and the IMMEASURABLE CUSTOMER SERVICE you all have. Thank you.
Hatch Police Department, Hatch, New Mexico
I received my Tahoe on Sunday, July 22, 2013. The vehicle is awesome like any new vehicle would be. The thing you have to know is that this company’s customer service is like no other. I have never enjoyed and been treated as well as I was with Defender Supply. George, my salesman, never made you feel like you were asking too many questions or that you were asking too much. This company’s product is awesome, but the experience you will encounter is like no other.
Hatch Police Department, Hatch, New Mexico